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How to Order

Awarding You Offers These Ordering Options:

  • On-line we have hundreds of options available in our online store. You can search by material, shape, price range, color and more. Place your items in the shopping cart, add your text, billing and shipping information and hit Submit. You'll get a follow-up email with instructions on submitting your logo(s) to us for your order.
  • Phone: 800-753-3384. Dial the extension for Sales and this will connect you with our Awards Consultants who can assist you with your order. See the list below that outlines the information you'll need to have ready to place your order.
  • Email: you can email your order information to our sales and customer service teams at sales@awardingyou.com. See the list below for the information we’ll need to process your order.
  • Rush Orders: We have many options to help you successfully meet your deadline when the timeline is short, from one-week turnaround to overnight in some cases. These orders will incur a Rush Fee, ranging from 10% to 50%, depending on the product requested and the timeframe in which they are needed. Contact the sales@awardingyou.com team for more information.
 

Information You Need to Gather to Place Your Order:

Important Note: If you know what products you want but won’t have your text and recipient information available until closer to your event date, we encourage you to place your order now, so we can order materials and schedule your production order. You’ll need to have your text and logo to us approximately 5-10 days before your event.

    • What awards have you chosen? Please provide Part Numbers and Quantities you will need.
    • When do you need them? Please provide the actual date the awards are to be presented as well as the date you need them in hand.
    • Engraving text and logo?
      We have a team of graphic artists that will take your logo and text and creatively lay them out on your chosen awards. Please indicate what text you would like on each item.
      • If there is common text (to be engraved on a group of awards), please indicate that, and then if there is any unique text for the items.
      • For orders with over 25 items, supplying the text in an Excel spreadsheet is recommended. Contact an Awards Consultant if you have any questions.

    • Font Choices
      Here are the most common fonts that we recommend because they are easy to scale to size on different sizes of awards and gifts.
      Awarding You Fonts

    • Basic Colors and Pantone Matching
      Many customers choose to fill their engravings with color. Please have your color choices selected. Here is information on color choices for engrave fill:
  • Basic colors: We have a variety of standard colors that can be used for paint filling. If you want your text in red, and your logo in a royal blue, we will be able to do this without Pantone Matching. In general, color fill adds between $15-30 per part.
  • Silver fill: Silver fill can be added to your text or logo, on glass and crystal awards. This fill is sometimes used when there is a lot of text to read. It will enhance the copy and make it pop out a bit more. The cost to add silver fill is $7.00 per award.
  • Pantone match: we cannot match Pantone colors exactly. However, we can come very close. This has been generally acceptable to all clients. There is a one-time fee of $50 per Pantone color matching.
Awarding You Standard Fill Colors
Logo files for engraving items:
  • Logo files are to be vector art images created by graphic programs such as Adobe Illustrator.
  • The images need to be black line, no color or shading.
  • The files need to be sent as .EPS or .AI format.
  • Files that are not sent in this format may require additional time and cost for our graphic artists to redraw (costs range from $50-$150).
Ideal Engraving File Type
Logo files for color printed items:
  • Logo files are to be vector art images created by graphic programs such as Adobe Illustrator.
  • The images need to be black line, no color or shading.
  • The files need to be sent as .EPS format.
  • Files that are not sent in this format may require additional time and cost for our graphic artists to redraw (costs range from $50-$150).
  • We will also need a color version of the logo to allow us to correctly apply color in the right areas.
Vectors vs. Rasters
 

For more information regarding the order process and logo requirements, contact our Awards Consultants for assistance at 800-753-3384.

 

Shipping Location:

  • Indicate the shipping location for the awards. This may be a company location or hotel/resort, convention center, or meeting facility.
  • If you are shipping products to recipient homes, to multiple addresses, need to ship internationally, or have complex requirements for your shipping needs, please contact our Awards Consultants to assist you with your order.
  • Attention of: Who from your organization will be on hand to receive the awards?

Billing Location:

  • What is the mailing address of your organization? This may be a corporate headquarters, individual location, or division. We will be keeping your art files and order information under this name and location for future reference.
  • This may or may not be the same as the billing name and address on the credit card.

Credit Card for your order:

  • We accept Master Card, Visa, Discover and American Express for payment of your order. Please have the name, number, expiration date and security code ready when placing your order.
  • Your credit card will be billed at the time of order placement. For some orders, shipment charges will be billed at the time of shipment.
 

What Happens After You Submit Your Order?

  • Order Confirmation:
    You will be emailed an Order Confirmation from the Awards Consultant responsible for your order. If there is any additional information we require or if we have questions about your order, we will contact you to confirm these items.
  • Art Proof:
    You will receive an Art Proof that lays your logo and text out on a template of the award and gift items. To see what an Art Proof looks like, view this Sample Art Proof. The timing of this is generally within several days of your order placement. The Art Proofs give you a chance to confirm spelling, grammar, etc. Please try to review these promptly to keep your order on schedule.
  • Production Time:
    Standard production time for most Awarding You products is 10 days. Shipping time is 1-4 days depending on your location in North America. International shipping options (depending on the country & service chosen) can get your order to its destination within 5 business days. The production time for each product is specified on each product page, on the section labeled Packaging/Shipping (between Description and Engraving Info).
  • Shipment Tracking Documentation:
    Once your order ships, you will receive an email with tracking documentation so you can check on the arrival date and time of your order.
 

What About Returns?

Awarding You is dedicated to your complete satisfaction with your order. If your award arrives damaged, or broken, or has a manufacturing defect, we will replace your items at no charge. Please check your shipment upon arrival and notify us within 48 hours of any issues.

  • Engraved/personalized products, as well as custom made products are not resalable and cannot be returned or exchanged.
  • Bulk purchases and program orders are special manufacturing runs and cannot be returned for credit.
  • Non-personalized items may be returned for credit within 7 days of purchase if you have gotten approval from our Customer Service Team prior to returning them. Items must be returned in their original packaging, and undamaged.
  • We do not refund shipping costs or pay for the return shipping costs.
  • A 15% restocking fee will apply on order cancellations unless the cancellation occurs on the same business day the order is placed. You have until the end of the business day your order is placed (5:00 pm EST) to cancel your order for a full refund. Once the proof is approved on an order, the order cannot be cancelled.
 

Please contact our Customer Service Department with any questions: 800-753-3384.